Rexhall - a new approach to sales and marketing - and better service and warranty <  Roaming Times

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REXHALL - A NEW APPROACH TO SALES AND MARKETING - AND BETTER SERVICE AND WARRANTY 

Factory and service center to have RV park

Rexhall Industries has moved their Factory & Service center off the 14 Freeway in California to the main Manufacturing plant at Lancaster (see map below.)

Rexhall Industries purchased 13 acres next door to their manufacturing plant; this will be the future home of their direct sales and marketing.  


They will also create an overnight RV park, great news for customers; you can now get your service and warranty done directly at the factory or at one of Rexhall’s over 100 approved RV Service Centers.

Rexhall Ind will now have a factory display of all their most popular models, and when you come to the manufacturing plant, you can take a plant tour and see the difference our welded steel uni-body makes.

You may also purchase direct at the factory or place an order and have it delivered through an approved local dealership.

Rexhall believes that much of their success comes from the fact that their customers can get service and warranty just about anywhere, they don't have to wait in line at the dealerships. They don't have to go back to where they purchased it, if they don't want to come back to the factory for factory service and warranty, they can use one of Rexhall's approved service centers, or they can find their own service and warranty center and have it approved by Rexhall. Why drive hundreds of miles for service when you can get it next door.

Rexhall and Workhorse have also agreed on a special Factory Price on select workhorse chassis on display at Rexhall.

Lancaster CA map - home of Rexhall RVs

The Rexhall facilities are in Lancaster CA - just 70 miles north of Los Angeles.

 

A better approach to sales, marketing, service and warranty.  RV park to be built for customers ...
What do you think? - add your comments here

Readers comments:

Meck Sklansky :   We have a 2001 Rexhall Vision. We've had 3 coaches before this but this is the best. The only problems we had were with Ford chassis items during warranty but these were fixed. In 2004 we visited the Lancaster factory and were impressed with the factory and people. If we were buying a new coach it would be a rexhall but I think we'll probably stay with our Vision, why should we change?

geoff42 :   I like the idea that Rexhall are adding an RV park to their service and sales center. I've had 2 rvs that I took back to the manufacturer for service (Carriage and Fleetwood) and in both cases I was very satisfied. I'm really interested in the rexhall I think it is the coach that would best suit us when we upgrade later this year. We're retiring and going to fulltime and we've been looking for the ideal coach. This looks good.

Ross K :   I like the idea that they are adding an rv park to their facilities.

Leo Holmes :   We've had our 2002 Rexhall since new and it's been very good. We had problems with slides leaking. We were able to take it back to the factory about 4 months after we bought it and they fixed the problem. After the repairs they really tested with a high pressure hose and we've never had a leak since. We really felt good about the factory treatment we received. We felt as if the technicians were on our side. They fixed a few minor items at the same time and they were fixed properly which we've never been able to say about dealer service centers. If you can get to take your RV back to the factory I think this is the way to go and Rexhall were fantastic. We're thinking about buying a new coach maybe next year and we've read lots of the RoTi reviews but think we'll probably go back to Rexhall.

C. Bell :   The Rexhall is the most innovative design since the Classic 1970's GMC motorhome. This is a winner. I would like to own one.

What do you think? - add your comments here

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